Novara incident

Unplanned Outage - Flex

Resolved after 8 hours 31 minutes, affecting Application and API and 1 more, on June 4, 2026.

identified Jun 04, 2026, 05:20 PM UTC

The issue has been identified and a fix is being implemented.

Started
Jun 04, 2026, 01:48 PM UTC
Resolved
Jun 04, 2026, 10:19 PM UTC
Duration
8h 31m
Detected by Pingoru
Jun 04, 2026, 01:48 PM UTC

Affected components

ApplicationAPIAWS ses-us-west-2Contractor Management

Update timeline

  1. investigating Jun 04, 2026, 01:48 PM UTC

    Users are experiencing slow page loads or timeouts for the systems listed below. The Novara Technology team is currently looking into the issue.

  2. investigating Jun 04, 2026, 03:23 PM UTC

    We are continuing to investigate the issue. Email delivery is also impacted at this time.

  3. investigating Jun 04, 2026, 03:54 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 04, 2026, 05:20 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Jun 04, 2026, 10:19 PM UTC

    This incident has been resolved.

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