Resolved after 1 day 11 hours, affecting Admin Portal, on April 10, 2026.
A vendor-side TLS protocol change caused the email notification service to crash when processing user account update requests that triggered outbound email delivery. Affected users received no confirmation or notification emails during the incident window. The issue was resolved by deploying updated application servers with a compatible TLS implementation.
Affected components
Update timeline
- investigating Apr 10, 2026, 10:44 PM UTC
We're experiencing an elevated level of user related errors and are currently looking into the issue.
- investigating Apr 10, 2026, 10:44 PM UTC
We are continuing to investigate this issue.
- identified Apr 11, 2026, 02:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 11, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 12, 2026, 05:00 AM UTC
This incident has been resolved.
- postmortem Apr 15, 2026, 11:07 PM UTC
A vendor-side TLS protocol change caused the email notification service to crash when processing user account update requests that triggered outbound email delivery. Affected users received no confirmation or notification emails during the incident window. The issue was resolved by deploying updated application servers with a compatible TLS implementation.
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