Novara experienced a major incident on April 13, 2026 affecting Application, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2026, 04:54 PM UTC
User training updates are failing and language settings are not displaying correctly. The Novara Technology team is currently looking into the issue.
- monitoring Apr 13, 2026, 05:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 07:15 PM UTC
This incident has been resolved.
- postmortem Apr 15, 2026, 11:14 PM UTC
A vendor-side TLS change caused the email notification service to crash when dispatching emails triggered by user account updates. The remediation deployment introduced a second failure: WebDAV was installed incorrectly on the updated servers, resulting in user training updates failing and language settings not displaying correctly. Both incidents have been resolved. The email service was restored via the updated server deployment, and the WebDAV issue was resolved by removing the service.