Resolved after 30 minutes, affecting Application and API and 1 more, on March 31, 2026.
The disruption was caused by a configuration issue tied to deployment of environment variables for upcoming updates. We’ve implemented a fix and are adding additional safeguards to prevent this from happening again. [https://novarasoftwarellc.slack.com/archives/G0ABJKQ6B5W/p1774980848708009](https://novarasoftwarellc.slack.com/archives/G0ABJKQ6B5W/p1774980848708009) [https://novarasoftwarellc.slack.com/archives/C0AB33LEHFH/p1774976271457009](https://novarasoftwarellc.slack.com/archives/C0AB33LEHFH/p1774976271457009)
Affected components
Update timeline
- investigating Mar 31, 2026, 07:17 PM UTC
Users are unable to access the systems listed below. The Novara Technology team is currently looking into the issue.
- investigating Mar 31, 2026, 07:17 PM UTC
We are continuing to investigate this issue.
- resolved Mar 31, 2026, 07:17 PM UTC
This incident has been resolved.
- postmortem Mar 31, 2026, 07:19 PM UTC
The disruption was caused by a configuration issue tied to deployment of environment variables for upcoming updates. We’ve implemented a fix and are adding additional safeguards to prevent this from happening again. [https://novarasoftwarellc.slack.com/archives/G0ABJKQ6B5W/p1774980848708009](https://novarasoftwarellc.slack.com/archives/G0ABJKQ6B5W/p1774980848708009) [https://novarasoftwarellc.slack.com/archives/C0AB33LEHFH/p1774976271457009](https://novarasoftwarellc.slack.com/archives/C0AB33LEHFH/p1774976271457009)
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