Resolved after 4 hours, affecting Application, on April 6, 2026.
This was caused by a combination of unusually slow database queries and higher-than-normal traffic, which impacted the system’s ability to process login requests. We are actively migrating to a new database architecture designed to better handle scale and prevent issues like this in the future.
Affected components
Update timeline
- investigating Apr 06, 2026, 06:15 PM UTC
Users are experiencing slow page loads or timeouts for the systems listed below. The Novara Technology team is currently looking into the issue.
- monitoring Apr 06, 2026, 06:28 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 06, 2026, 06:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 06, 2026, 08:16 PM UTC
This incident has been resolved.
- postmortem Apr 06, 2026, 08:16 PM UTC
This was caused by a combination of unusually slow database queries and higher-than-normal traffic, which impacted the system’s ability to process login requests. We are actively migrating to a new database architecture designed to better handle scale and prevent issues like this in the future.
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