Notify Me! incident

App Panel Not Working for Existing Users

Resolved after 4 hours 40 minutes, affecting Admin panel and API, on April 6, 2025.

identified Apr 06, 2025, 08:05 AM UTC

We have become aware of an incident impacting Notify Me! app panel access from Shopify Admin. The incident apparently does not impact users who install or re-install the app during the incident. A fix has been identified and is being implemented.

Started
Apr 06, 2025, 08:05 AM UTC
Resolved
Apr 06, 2025, 12:46 PM UTC
Duration
4h 40m
Detected by Pingoru
Apr 06, 2025, 08:05 AM UTC

Affected components

Admin panelAPI

Update timeline

  1. identified Apr 06, 2025, 08:05 AM UTC

    We have become aware of an incident impacting Notify Me! app panel access from Shopify Admin. The incident apparently does not impact users who install or re-install the app during the incident. A fix has been identified and is being implemented.

  2. resolved Apr 06, 2025, 12:46 PM UTC

    The fix has rolled out to all shops and the incident has been resolved.

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