Ngrok had 13 outages in the last 2 years totaling 64h 24m of downtime — averaging 0.5 incidents per month.
There were 13 Ngrok outages since October 4, 2025 totaling 64h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some users may encounter errors logging in to dashboard.ngrok.com via SSO. We are currently investigating.
This incident has been resolved.
We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com
Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.
We are continuing to investigate this issue.
A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.
This incident has been resolved.
New accounts or newly created authtokens are not able to connect. Team is looking into the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Between August 28 and September 1, people invited to an ngrok account couldn't accept the invitation. The invitation link returned an error instead of signing the user in. An authentication change shipped on August 28 broke the URL that redeems an invitation. We moved redemption to login.ngrok.com, and invitations worked again from September 1 at 00:21 UTC. Users routed through Tokyo kept seeing the error until 14:15 UTC, when we cleared a stale routing config in that region. If an invitation still fails, ask the account owner to send a new one, or email [email protected].
Our certificate provider is experiencing an outage and you may experience a delay in seeing your certificate issued for domain in the system.
System is stable and generating certificates - monitoring for changes upstream.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our certificate provider has run into an issue and is currently pausing generation and renewal of certificates.
Our provider has fixed their system.
This has been resolved
Users who have installed the ngrok agent via the Microsoft Store on Windows are seeing fatal panics on endpoint startup on the most recent agent version. Non Windows users and Windows users installing via other channels should not be impacted.
The issue has been identified and the engineering team is working on the fix.
We expect a new version of the agent that resolves this issue to be available within the next hour.
Agent version 3.39.1 has been released to all channels. Once approved by Microsoft, the new build will be available via the Microsoft Store.
Agent version 3.39.1 is now available in the Microsoft Store.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are seeing intermittent failures when attempting to download or upgrade the ngrok agent. We have identified the issue and working on a fix.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.