Nexthink incident

Nexthink Service Degradation: Access to WebUI returns Technical issue error

Critical Resolved View vendor source →

Nexthink experienced a critical incident on May 23, 2024, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2024, 01:21 PM UTC
Resolved
May 23, 2024, 05:02 PM UTC
Duration
3h 41m
Detected by Pingoru
May 23, 2024, 01:21 PM UTC

Update timeline

  1. investigating May 23, 2024, 01:21 PM UTC

    Our team is actively investigating an issue with access to the WebUI. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.

  2. identified May 23, 2024, 02:17 PM UTC

    The issue has been identified to be a DNS-related issue, our engineering teams and service provider are working to resolve as soon as possible. The next update is expected by Thursday, May 23, 2024, at 15:00 UTC We thank you for your patience.

  3. identified May 23, 2024, 02:54 PM UTC

    Our engineering team and providers are continuing to work towards a prompt resolution. The next update is expected by Thursday, May 23, 2024, at 16:00 UTC. We thank you for your patience and collaboration.

  4. monitoring May 23, 2024, 04:00 PM UTC

    The DNS problem has been resolved and our service has been restored. Our teams are currently monitoring the platform to ensure everything is back to normal. We appreciate and thank you for your patience

  5. resolved May 23, 2024, 05:02 PM UTC

    We are glad to inform you that the DNS-related issue has been resolved by our DNS provider and our services have been fully restored. Thank you for your understanding.