Nexthink incident

Nexthink Service Degradation: Some of the content is not displayed

Minor Resolved View vendor source →

Nexthink experienced a minor incident on June 4, 2024, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2024, 09:52 AM UTC
Resolved
Jun 04, 2024, 01:21 PM UTC
Duration
3h 29m
Detected by Pingoru
Jun 04, 2024, 09:52 AM UTC

Update timeline

  1. investigating Jun 04, 2024, 07:44 AM UTC

    Our team is currently investigating a service degradation for this region, where some of the UI components are not loading or appearing. We are diligently working towards identifying the root cause and will revert back with updates. We apologize for any inconvenience and thank you for your continued support.

  2. identified Jun 04, 2024, 09:52 AM UTC

    We have identified an issue which requires a maintenance operation. As a result, the user interface will be inaccessible for about 10 minutes. The maintenance will not cause any data loss. We will start the maintenance operation at 12:00 PM CEST.

  3. identified Jun 04, 2024, 10:22 AM UTC

    We have decided to postpone the announced maintenance to allow some additional time to get everything ready and validate ongoing investigations. The maintenance mentioned earlier will happen at 12:45PM CEST We apologize for the inconvenience caused.

  4. monitoring Jun 04, 2024, 11:34 AM UTC

    The maintenance was completed successfully, and no service disruptions have been observed. We are now monitoring and will send a new update in the next hour.

  5. resolved Jun 04, 2024, 01:21 PM UTC

    This incident is resolved, it was confirmed all UI components are now loading successfully.