Nexthink experienced a major incident on September 4, 2024, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 04, 2024, 01:05 PM UTC
We are currently investigating an issue affecting Single Sign-On (SSO) functionality. Our team is working diligently to identify the root cause and implement a solution as quickly as possible.
- monitoring Sep 04, 2024, 01:59 PM UTC
The SSO issue has been resolved and our service has been restored. Our teams are currently monitoring the platform to ensure everything is back to normal. We appreciate and thank you for your patience.
- resolved Sep 04, 2024, 03:44 PM UTC
We are pleased to inform that after monitoring the platform we can confirm the Single Sign On (SSO) service is fully restored and the access to the instances is working as expected. We consider this issue as resolved.