Nexthink incident

Nexthink Service Degradation: Experience Optimization WebUI throws error

Minor Resolved View vendor source →

Nexthink experienced a minor incident on November 8, 2024, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2024, 01:45 PM UTC
Resolved
Nov 08, 2024, 04:20 PM UTC
Duration
2h 35m
Detected by Pingoru
Nov 08, 2024, 01:45 PM UTC

Update timeline

  1. investigating Nov 08, 2024, 01:45 PM UTC

    Our team is actively investigating an issue with Experience Optimization user interface throwing an error and not loading. We are diligently working to restore the service and sincerely apologize for any inconvenience caused.

  2. monitoring Nov 08, 2024, 03:00 PM UTC

    Experience Optimization user interface issue has been resolved and our service has been restored. Our teams are currently monitoring the service. We appreciate and thank you for your patience.

  3. resolved Nov 08, 2024, 04:20 PM UTC

    Monitoring completed and Experience Optimization user interface is stable. We are now closing this incident.