Nexthink incident

Nexthink Single Sign On service degradation

Major Resolved View vendor source →

Nexthink experienced a major incident on December 4, 2024, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 04:42 PM UTC
Resolved
Dec 04, 2024, 05:45 PM UTC
Duration
1h 2m
Detected by Pingoru
Dec 04, 2024, 04:42 PM UTC

Update timeline

  1. investigating Dec 04, 2024, 04:42 PM UTC

    Our team is actively investigating an issue with Single sign On preventing login on some instances. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.

  2. resolved Dec 04, 2024, 05:45 PM UTC

    Our Nexthink teams have restored the Single Sign-On service; all instances are now accessible. Thank you for your understanding.