Nexthink incident

Nexthink Service degradation: edit Campaigns and Remote Actions return error

Minor Resolved View vendor source →

Nexthink experienced a minor incident on January 21, 2025, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2025, 08:50 AM UTC
Resolved
Jan 21, 2025, 12:45 PM UTC
Duration
3h 54m
Detected by Pingoru
Jan 21, 2025, 08:50 AM UTC

Update timeline

  1. investigating Jan 21, 2025, 08:50 AM UTC

    We are currently investigating reported issues while editing Campaigns and Remote actions returning error in the WebUI. We apologize for the inconvenience and will inform back as soon as we have any updates.

  2. monitoring Jan 21, 2025, 09:50 AM UTC

    We have identified the issue and deployed a fix to this region. Normal functionality has now been restored. We will continue to monitor and resolve once confirmed. Thanks for your patience and understanding.

  3. resolved Jan 21, 2025, 12:45 PM UTC

    After monitoring for several hours, all customers have confirmed resolution. Closing this incident. Thanks for your patience and understanding.