Nexthink incident

Nexthink Service Degradation: WebUI is not displaying content

Minor Resolved View vendor source →

Nexthink experienced a minor incident on March 20, 2025, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2025, 11:47 AM UTC
Resolved
Mar 21, 2025, 03:36 PM UTC
Duration
1d 3h
Detected by Pingoru
Mar 20, 2025, 11:47 AM UTC

Update timeline

  1. investigating Mar 20, 2025, 11:47 AM UTC

    Our team is actively investigating issue with WebUI displaying blank screen. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.

  2. monitoring Mar 20, 2025, 12:25 PM UTC

    The WebUI has been restored. Our teams are currently monitoring the platform to ensure everything is back to normal. Please note that all the other components, e.g Data collection, Scheduled RA/Campaign, Flow had no impact due to this incident. Thank you for you patience.

  3. resolved Mar 21, 2025, 03:36 PM UTC

    Monitoring activities have been successfully concluded, and our service is functioning as expected. This incident is hereby considered resolved.