Nexonia incident

Nexonia-BILL integration error: 'A JSONObject text must begin with '{' at character 1', user/category/card mapping wiped after sync

Major

Ongoing since 03:00 PM UTC, affecting nexonia-na1 and nexonia-na2.

investigating Nov 12, 2026, 04:09 PM UTC

Nexonia-BILL integration errors** We are aware of an issue affecting the Nexonia integration with BILL for some customers. This may affect integration functionality and related workflows. Our engineering team is investigating and working toward a resolution. We will share updates as more information becomes available.

Started
Nov 12, 2026, 03:00 PM UTC
Resolved
Ongoing
Duration
● 1h 48m
Detected by Pingoru
Nov 12, 2026, 03:00 PM UTC

Affected components

nexonia-na1nexonia-na2

Update timeline

  1. investigating Nov 12, 2026, 04:09 PM UTC

    Nexonia-BILL integration errors** We are aware of an issue affecting the Nexonia integration with BILL for some customers. This may affect integration functionality and related workflows. Our engineering team is investigating and working toward a resolution. We will share updates as more information becomes available.

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