Nexi/Nets Payment Services incident

Authorization issues for some banks

Critical Resolved View vendor source →

Nexi/Nets Payment Services experienced a critical incident on September 29, 2022 affecting Worldline, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2022, 02:32 PM UTC
Resolved
Sep 29, 2022, 07:10 PM UTC
Duration
4h 37m
Detected by Pingoru
Sep 29, 2022, 02:32 PM UTC

Affected components

Worldline

Update timeline

  1. investigating Sep 29, 2022, 02:32 PM UTC

    There seems to be authorization problems with at least Handelsbanken transactions.

  2. investigating Sep 29, 2022, 03:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 29, 2022, 03:25 PM UTC

    Bambora is reporting on their statuspage about an ongoing incident https://onlinestatus.bambora.com/incidents/t66gjkk3kl6h The issue is on acquirer side, and we can only monitor it.

  4. monitoring Sep 29, 2022, 05:17 PM UTC

    Seem like authorization problems at Handelsbanken and Bambora have been resolved for the most part. We will monitor the situation for some time still.

  5. monitoring Sep 29, 2022, 05:22 PM UTC

    It seems problems started around 17:20, and were resolved at 19:55. During this time less than 20% of transactions were rejected.

  6. resolved Sep 29, 2022, 07:10 PM UTC

    No elevated error rates detected anymore. Outage was between 17:20 and 19:55, EEST, and it was caused by processing errors at EVRY. The cause of the processing errors is not known.