Nexi/Nets Payment Services incident

Degraded performance / Edenred payment cards

Minor Resolved View vendor source →

Nexi/Nets Payment Services experienced a minor incident on July 11, 2023, lasting 5d 18h. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2023, 11:41 AM UTC
Resolved
Jul 17, 2023, 06:24 AM UTC
Duration
5d 18h
Detected by Pingoru
Jul 11, 2023, 11:41 AM UTC

Update timeline

  1. investigating Jul 11, 2023, 11:41 AM UTC

    Authorizations do not work with some Edenred payment cards. We're investigating the issue.

  2. identified Jul 12, 2023, 11:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 17, 2023, 05:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 17, 2023, 06:24 AM UTC

    This incident has been resolved.