Nexi/Nets Payment Services incident

Authorizations failing due to no connection to issuer at acquirer side

Major Resolved View vendor source →

Nexi/Nets Payment Services experienced a major incident on September 4, 2024 affecting Payment Backend, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 10:16 AM UTC
Resolved
Sep 04, 2024, 11:24 AM UTC
Duration
1h 8m
Detected by Pingoru
Sep 04, 2024, 10:16 AM UTC

Affected components

Payment Backend

Update timeline

  1. investigating Sep 04, 2024, 10:16 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 04, 2024, 10:31 AM UTC

    Transactions are no longer failing. There were problems during 13:03 to 13:22 EEST (Finnish time). We're monitoring for further problems and are still investigating the impact. We'll update once we have the details what was the impact.

  3. resolved Sep 04, 2024, 11:24 AM UTC

    No more issues have been seen after 13:22 EEST. There were problems between acquirer and issuer authorization messaging for most Finnish banks.