Nexi/Nets Payment Services incident

Authorization failures are on the rise

Minor Resolved View vendor source →

Nexi/Nets Payment Services experienced a minor incident on October 6, 2024 affecting Payment Backend, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2024, 10:15 AM UTC
Resolved
Oct 06, 2024, 11:34 AM UTC
Duration
1h 19m
Detected by Pingoru
Oct 06, 2024, 10:15 AM UTC

Affected components

Payment Backend

Update timeline

  1. investigating Oct 06, 2024, 10:15 AM UTC

    We are monitoring more than business as usual amount of failing purchase transactions. Approximately 15% of the purchases are failing while most succeed. We are investigating.

  2. monitoring Oct 06, 2024, 11:12 AM UTC

    The issues are with Bambora acquiring. The problems have ended as of 13:33 EEST (Finnish time). We started seeing raising amounts of failing transactions as of this morning. We'll keep monitoring the situation but seems that the problems have been fixed.

  3. resolved Oct 06, 2024, 11:34 AM UTC

    No further problems observed.