Nexi/Nets Payment Services incident

Possible connectivity issues

Major Resolved View vendor source →

Nexi/Nets Payment Services experienced a major incident on January 2, 2025 affecting Payment Backend, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2025, 06:20 AM UTC
Resolved
Jan 02, 2025, 09:21 AM UTC
Duration
3h 1m
Detected by Pingoru
Jan 02, 2025, 06:20 AM UTC

Affected components

Payment Backend

Update timeline

  1. investigating Jan 02, 2025, 06:20 AM UTC

    We are rolling back a change and some terminals might see connectivity issues. We are sorry about any possible inconvenience.

  2. monitoring Jan 02, 2025, 06:31 AM UTC

    All changes have been rolled back. Our production test devices worked continually, and most metrics were normal, but due to a partial outage of our monitoring related to the change, we could not rule out possible issues.

  3. resolved Jan 02, 2025, 09:21 AM UTC

    We identified the cause of our monitoring issue, and don't believe this should have had any negative impact on payments.