Nexi/Nets Payment Services incident

Authorization connection problems

Critical Resolved View vendor source →

Nexi/Nets Payment Services experienced a critical incident on January 10, 2025 affecting Payment Backend, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2025, 07:07 AM UTC
Resolved
Jan 10, 2025, 10:33 AM UTC
Duration
3h 26m
Detected by Pingoru
Jan 10, 2025, 07:07 AM UTC

Affected components

Payment Backend

Update timeline

  1. investigating Jan 10, 2025, 07:07 AM UTC

    We are currently investigating this issue.

  2. identified Jan 10, 2025, 07:24 AM UTC

    There were network connectivity problems at Nets Finland acquirer side. The connections were completely down between 8:44 (UTC+2) and 9:12.

  3. monitoring Jan 10, 2025, 07:33 AM UTC

    We are seeing no more failing transactions since 9:12. We'll keep monitoring the situation closely for now.

  4. resolved Jan 10, 2025, 10:33 AM UTC

    No further problems observed. We apologize for the downtime and wish you a pleasant Friday!