Nexi/Nets Payment Services incident

Authorization failures

Critical Resolved View vendor source →

Nexi/Nets Payment Services experienced a critical incident on February 12, 2025 affecting Nets Finland, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2025, 11:07 PM UTC
Resolved
Feb 13, 2025, 01:49 AM UTC
Duration
2h 41m
Detected by Pingoru
Feb 12, 2025, 11:07 PM UTC

Affected components

Nets Finland

Update timeline

  1. investigating Feb 12, 2025, 11:07 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 13, 2025, 01:49 AM UTC

    There were authorization processing issues at Nets Finland acquirer side. The authorization processing had issues between 0:03 (UTC+2) and 3:30.