Nexi/Nets Payment Services incident

Payment terminal transactions failing

Major Resolved View vendor source →

Nexi/Nets Payment Services experienced a major incident on March 24, 2025 affecting Payment Backend, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 07:48 AM UTC
Resolved
Mar 24, 2025, 11:07 AM UTC
Duration
3h 18m
Detected by Pingoru
Mar 24, 2025, 07:48 AM UTC

Affected components

Payment Backend

Update timeline

  1. investigating Mar 24, 2025, 07:48 AM UTC

    Some of the payment terminal transactions are failing. We are currently investigating the issue.

  2. monitoring Mar 24, 2025, 08:10 AM UTC

    The issue has been located to a third party service, which now appears to be working normally again. The authorization success rates are back to normal, and we are monitoring the situation.

  3. resolved Mar 24, 2025, 11:07 AM UTC

    This incident has been resolved.