Nexcess experienced a notice incident on May 28, 2025 affecting us-midwest-1, lasting 11h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2025, 12:02 AM UTC
We are currently investigating a networking issue affecting a subset of our US-Midwest-1 servers. Nexcess systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience. Affected services : cloudhost-1853656.us-midwest-1.nxcli.net cloudhost-1853652.us-midwest-1.nxcli.net If you have any questions or concerns. Please contact us via live chat or case.
- monitoring May 28, 2025, 12:53 AM UTC
The Network Engineering team has implemented a fix to restore service, and affected systems are now online and stable. We are actively monitoring the network environment to ensure stability. We appreciate your patience during this time! If you have any questions or concerns. Please get in touch with us via live chat or case.
- resolved May 28, 2025, 11:49 AM UTC
We’ve been closely monitoring the system’s health status, and all indicators have been consistently positive. This is resolved.