Nexcess experienced a minor incident on June 12, 2025 affecting Platform Updates / Other, lasting 21h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Platform Updates / Other
Update timeline
- identified Jun 12, 2025, 11:01 PM UTC
Our system engineers are working on upgrades to our backend storage system, and this has caused unintentional performance degradation. Access to our Cloud Object Storage and the use of Acronis backups may see intermittent timeouts or connection failures during this time. We apologize for the inconvenience, but are working diligently on stabilizing the system. If you have any further questions or concerns, please feel free to reach out to us at [email protected].
- monitoring Jun 13, 2025, 06:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 13, 2025, 08:28 PM UTC
This incident has been resolved.