NewTide AI incident

Platform API is down; Operations is degraded

Major Resolved View vendor source →

NewTide AI experienced a major incident on December 9, 2025 affecting Services (Platform API) and Services (Operations), lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 09:45 AM UTC
Resolved
Dec 09, 2025, 10:09 AM UTC
Duration
23m
Detected by Pingoru
Dec 09, 2025, 09:45 AM UTC

Affected components

Services (Platform API)Services (Operations)

Update timeline

  1. investigating Dec 09, 2025, 09:45 AM UTC

    API went down.

  2. resolved Dec 09, 2025, 10:09 AM UTC

    Back-office site recovered.