NewTide AI incident

Platform API is down; Operations is degraded

Major Resolved View vendor source →

NewTide AI experienced a major incident on April 16, 2026 affecting Services (Platform API) and Services (Operations), lasting 14h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 04:19 AM UTC
Resolved
Apr 16, 2026, 07:10 PM UTC
Duration
14h 51m
Detected by Pingoru
Apr 16, 2026, 04:19 AM UTC

Affected components

Services (Platform API)Services (Operations)

Update timeline

  1. investigating Apr 16, 2026, 04:19 AM UTC

    API went down.

  2. resolved Apr 16, 2026, 07:10 PM UTC

    Back-office site recovered.