NewStore incident
Service Degradation related to Stock Level Page Update in NOM
NewStore experienced a minor incident on October 29, 2024 affecting NewStore Platform and Omnichannel Manager, lasting 18h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2024, 02:04 PM UTC
We are currently experiencing an issue with high latency processing stock level information to post onto NOM. This in turn results in outdated information in NOM's stock level page. This will not affect any selling and it is a display problem. Engineering is working on this issue and we hope to resolve this issue soon. We will share additional information here as soon as it is available.
- resolved Oct 30, 2024, 08:35 AM UTC
The issue with high latency in processing stock level information has been resolved. All messages are now being processed promptly, and the NOM stock level page is displaying real-time data. Please note that this issue did not affect selling; it was solely a display problem. If you notice any discrepancies, please reach out to NewStore Support.