NewStore incident

Service degradation for Insights Reports and Dashboards

Minor Resolved View vendor source →

NewStore experienced a minor incident on December 9, 2024 affecting Insights, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 07:21 PM UTC
Resolved
Dec 09, 2024, 08:02 PM UTC
Duration
40m
Detected by Pingoru
Dec 09, 2024, 07:21 PM UTC

Affected components

Insights

Update timeline

  1. investigating Dec 09, 2024, 07:21 PM UTC

    We are currently seeing delays with Insights reports and dashboards due to a incident at one of our infrastructure providers. We are monitoring the situation and will keep this page updated with new information.

  2. investigating Dec 09, 2024, 07:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 09, 2024, 07:49 PM UTC

    There is a possible fix in place and we are actively monitoring the platform. We will provide another update once we have confirmed there is no reoccurrence of the issue.

  4. resolved Dec 09, 2024, 08:02 PM UTC

    The incident is now resolved and all affected NewStore services have been fully restored at this point. The team will continue to monitor and fully investigate the root cause. Thank you for your patience during this incident.