NewStore experienced a minor incident on January 13, 2025 affecting Insights, lasting 16h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2025, 11:53 PM UTC
We are currently investigating a possible issue with Insights Reporting. This has the potential to impact accurate data for Returns on Insights Reporting. We will share additional information here as soon as it is available.
- identified Jan 14, 2025, 11:48 AM UTC
We have identified the cause of the issue with Insights reporting and are currently working on a solution. We apologize for any inconvenience this causes and will continue to share additional information here as soon as it is available.
- resolved Jan 14, 2025, 04:52 PM UTC
Our Engineering team has released a fix for Insights reporting. Return data should now be showing as expected. If you still feel your business is impacted, please reach out to NewStore Support.