NewStore incident

Service degradation for SalesForce Commerce Cloud Order Injection

Minor Resolved View vendor source →

NewStore experienced a minor incident on January 24, 2025 affecting Routing, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2025, 03:49 PM UTC
Resolved
Jan 24, 2025, 04:41 PM UTC
Duration
52m
Detected by Pingoru
Jan 24, 2025, 03:49 PM UTC

Affected components

Routing

Update timeline

  1. monitoring Jan 24, 2025, 03:49 PM UTC

    We noticed a longer than normal delay of order import jobs for retailers using SFCC (SalesForce Commerce Cloud). This could slightly impact order routing on time as the orders are showing up in NOM later than expected (60+ minutes in some cases). We have scaled our resources on our SalesForce Commerce Cloud (SFCC) Order injection service and will provide another update once we have confirmed the Order import jobs are processing and completing at a normal rate again.

  2. resolved Jan 24, 2025, 04:41 PM UTC

    After scaling services, we are now seeing SFCC order injections import at a normal and expected rate. If you still feel your business is affected, please contact NewStore Support.