NewStore experienced a minor incident on March 19, 2025 affecting EasyPost API, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 19, 2025, 06:28 PM UTC
We have received reports that EasyPost's API are having issues with performance and availability. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/ The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API. Message from FedEx: We are experiencing an issue that started around 12:12pm CT today that is causing certain functions to operate slower than usual or be temporarily unavailable. Our IT teams are working diligently to identify and resolve the problem. We regret any inconvenience this have caused. This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
- monitoring Mar 19, 2025, 07:21 PM UTC
FedEx API performance and error rate has improved and the situation appears to be resolving. We are continuing to monitor.
- resolved Mar 19, 2025, 08:28 PM UTC
FedEx API performance has remained stable and at normal baseline levels for over the past hour. We are considering this issue resolved and will re-open this incident if issues resurface.