NewStore incident
Service degradation for Avalara AvaTax calculation during Checkout
NewStore experienced a minor incident on April 2, 2025 affecting Avalara Tax Calculation Service, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 02, 2025, 09:04 PM UTC
Avalara reported an Avalara AvaTax service degradation. This has the potential to impact calculating taxes during Checkout. Currently they reported that their response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information, but please also see Avalara's status page for more information: https://status.avalara.com/incidents/108lkmm7sgkp
- monitoring Apr 02, 2025, 09:20 PM UTC
We have received an update from Avalara, the response team has addressed the issue impacting Avalara AvaTax and continues to monitor service to ensure the return of full service for all customers. This page will be kept up to date with new information, but please also see Avalara's status page for more information: https://status.avalara.com/incidents/108lkmm7sgkp
- resolved Apr 02, 2025, 09:41 PM UTC
We have received an update that the Avalara AvaTax service has been fully restored. We apologize for any impact that this caused your teams. If you are still experiencing taxes not being collected during Checkout, please reach out to NewStore Support.