NewStore experienced a minor incident on April 21, 2025 affecting Checkout and Payments and 1 more component, lasting 5h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 21, 2025, 07:08 PM UTC
Adyen has reported a recurring incident, see below: "The had experienced a new DDoS attack to EU endpoints starting at 20:35 CEST. Payment processing and other services hosted in EU have recovered since 20:45 CEST. Checkout shopper is currently disabled in EU, which is impacting the following services: * Alternative payment methods processing * Session integrations * Pay by link" Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- identified Apr 21, 2025, 07:16 PM UTC
Adyen has provided an update on this issue: "We are in the process of fully enabling Checkout shopper in EU. The following services are experiencing partial degraded performance: * Alternative payment methods processing * Session integrations * Pay by link" Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- identified Apr 21, 2025, 08:08 PM UTC
Adyen has provided the gollowing update: "We continue to experience degraded performance for the following Checkout shopper services: * Session integrations * Secure fields * Pay by link * Alternative payment methods * 3DS Redirect flows We continue working on fully re-enabling Checkout shopper on our EU datacenters." Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- identified Apr 21, 2025, 08:46 PM UTC
Adyen continue to work on resolving the incident, they stated the following: "We are observing a recovery for the following Checkout services starting at 22:34 CEST: * Session integrations * Secure fields * Pay by link * Alternative payment methods * 3DS Redirect flows We will provide a new update in the next 30 minutes." Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- identified Apr 21, 2025, 10:08 PM UTC
Adyen has provided the following update: "Checkout services are again experiencing degraded performance since 23:34 CEST. Checkout customers processing E-commerce transaction through the following integrations are impacted: Sessions Secure fields Pay by link We will provide a new update in the next 30 minutes." Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- identified Apr 21, 2025, 11:48 PM UTC
Adyen continue working on recovering services, they stated the following: "We continue working on recovering Checkout services in EU. Performance for impacted services has started to improve since 01:26 CEST. We will provide a new update in the next hour." Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- resolved Apr 22, 2025, 03:24 AM UTC
Adyen have confirmed that checkout services performance has stabilized since April 22 2025, 02:16 CEST. At this point, all payment processing capabilities have returned to normal. Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/