NewStore incident
Subset of Events Impacted by Event Stream Incident on 23rd August, 2025
NewStore experienced a minor incident on August 25, 2025 affecting Event Stream, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 25, 2025, 11:23 AM UTC
We have identified an issue with the propagation of some order events. This is related to the previous event-stream incident, and as a result a subset of orders may not yet display their most recent details in GraphQL. Current order processing is not affected. Our engineering team is working to restore full consistency as quickly as possible, and we will provide further updates here as they become available.
- identified Aug 25, 2025, 03:58 PM UTC
The processing of the order events is ongoing and we expect all events to be completed in the next 12 hours.
- identified Aug 25, 2025, 07:16 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 25, 2025, 10:39 PM UTC
We have a fix in place and our engineering team have completed the replay of all events affected by this incident. We are actively monitoring the platform and will provide another update once we have confirmed there is no reoccurrence of the issue.
- resolved Aug 26, 2025, 01:49 PM UTC
We have confirmed that order event propagation is fully restored and GraphQL order details are up to date again. All data should now be consistent. If you still notice any issues, please contact Support at help.newstore.com We apologize for the inconvenience.