New Relic incident

APM Dashboards lag in US region, no impact to alerts

Minor Resolved View vendor source →

New Relic experienced a minor incident on May 24, 2025 affecting APM Agent : US, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2025, 06:09 AM UTC
Resolved
May 24, 2025, 07:45 AM UTC
Duration
1h 36m
Detected by Pingoru
May 24, 2025, 06:09 AM UTC

Affected components

APM Agent : US

Update timeline

  1. identified May 24, 2025, 06:09 AM UTC

    Some customers in the US region may be experiencing delayed APM data in dashboards.

  2. investigating May 24, 2025, 07:11 AM UTC

    Starting 04:35 May 24 UTC some customers in the US region may experience delayed APM data in dashboards. We have reduced the latency at this point and are investigating further.

  3. resolved May 24, 2025, 07:45 AM UTC

    Between 04:35 May 24 UTC and 07:34 May 24 UTC some customers in the US region may have experienced delayed APM data in dashboards. We have resolved this interruption and impacted services have returned to normal operations.