New Relic incident
APM Data and Alert Irregularities in the US Region
New Relic experienced a minor incident on May 25, 2025 affecting APM : US and APM Agent : US, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 25, 2025, 01:34 AM UTC
Some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.
- identified May 25, 2025, 02:08 AM UTC
Beginning at 01:00 May 25 UTC some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.
- identified May 25, 2025, 02:19 AM UTC
Beginning at 01:00 May 25 UTC some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have reduced the latency at this point and are investigating further. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.
- resolved May 25, 2025, 03:00 AM UTC
Beginning at 01:00 and 02:58 May 25 UTC, some customers in the US region may have experienced delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We suppressed alerts from 01:32 to 02:58 May 25 UTC. We have resolved this interruption and impacted services have returned to normal operations.