New Relic incident

Widespread Internet Disruptions impacting New Relic Services

Notice Resolved View vendor source →

New Relic experienced a notice incident on June 12, 2025, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 07:31 PM UTC
Resolved
Jun 12, 2025, 08:58 PM UTC
Duration
1h 27m
Detected by Pingoru
Jun 12, 2025, 07:31 PM UTC

Update timeline

  1. investigating Jun 12, 2025, 07:31 PM UTC

    Starting at 17:53 UTC, some customers in the US and EU regions may experience timeouts, irregularities, and delays in their chart data related to a global outage happening across industry cloud providers.

  2. identified Jun 12, 2025, 08:17 PM UTC

    We are continuing to investigate this interruption with our cloud providers. We are seeing recovery of some impacted services and are taking action to mitigate impact where possible.

  3. resolved Jun 12, 2025, 08:58 PM UTC

    Between 17:54 UTC and 20:22 UTC, some customers in the US and EU region may have experienced various irregularities for data availability and alert notifications. Impacted services have returned to normal operations, following the recovery of our dependent cloud provider systems.