New Relic experienced a minor incident on December 18, 2025, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Dec 19, 2025, 02:21 AM UTC
Dec 19, 02:21 UTC Resolved - Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations. Dec 19, 01:56 UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec 19, 01:00 UTC Update - We are continuing to investigate this issue. Dec 19, 00:23 UTC Update - We are continuing to investigate this issue. Dec 18, 23:52 UTC Update - Some customers in the US and EU region may experience false loss of signal alert notifications. Dec 18, 23:30 UTC Investigating - We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.