New Relic incident

Delayed Synthetics check results

Minor Resolved View vendor source →

New Relic experienced a minor incident on July 6, 2024 affecting Synthetics : Europe and Synthetics : Europe, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2024, 07:00 PM UTC
Resolved
Jul 06, 2024, 08:34 PM UTC
Duration
1h 34m
Detected by Pingoru
Jul 06, 2024, 07:00 PM UTC

Affected components

Synthetics : EuropeSynthetics : Europe

Update timeline

  1. investigating Jul 06, 2024, 08:16 PM UTC

    Some customers in the EU region may experience delayed Synthetics check results and delayed alert notifications.

  2. identified Jul 06, 2024, 08:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 06, 2024, 08:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jul 06, 2024, 08:34 PM UTC

    Between 19:00 UTC and 20:20 UTC on July 6th, some customers in the EU region may have experienced delayed Synthetics check results and delayed alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.