New Relic experienced a major incident on July 31, 2024 affecting Alerts : Europe and APM : Europe and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2024, 08:55 AM UTC
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
- identified Jul 31, 2024, 09:26 AM UTC
We are investigating an issue that may impact the UI for customer accounts in the EU region. Data ingest and alert notifications are not impacted at this time
- identified Jul 31, 2024, 10:21 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 31, 2024, 11:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2024, 11:29 AM UTC
Between 07:30 UTC and 11:10 UTC on July 31st, some customers in the EU region may have experienced UI Irregularities. We have investigated and resolved this service interruption and impacted services have returned to normal operations.