New Relic incident

New Relic UI Irregularities in US/EU Region

Critical Resolved View vendor source →

New Relic experienced a critical incident on August 3, 2024 affecting Alerts : US and Alerts : Europe and 1 more component, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2024, 07:09 PM UTC
Resolved
Aug 03, 2024, 11:44 PM UTC
Duration
4h 35m
Detected by Pingoru
Aug 03, 2024, 07:09 PM UTC

Affected components

Alerts : USAlerts : EuropeAPM : USAPM : EuropeAuto-Telemetry with Pixie : USAuto-Telemetry with Pixie : EuropeAWS Lambda Integration : USAWS Lambda Integration : EuropeBrowser : USBrowser : Europe

Update timeline

  1. investigating Aug 03, 2024, 07:09 PM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating Aug 03, 2024, 07:22 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 03, 2024, 07:46 PM UTC

    We are continuing to investigate the issue.

  4. investigating Aug 03, 2024, 08:15 PM UTC

    We are continuing to investigate the issue. No actions are required by customers as we work to resolve this. Please continue to monitor this page for updates.

  5. identified Aug 03, 2024, 08:43 PM UTC

    Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

  6. identified Aug 03, 2024, 09:24 PM UTC

    Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

  7. monitoring Aug 03, 2024, 10:03 PM UTC

    We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

  8. monitoring Aug 03, 2024, 10:28 PM UTC

    We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

  9. monitoring Aug 03, 2024, 10:54 PM UTC

    We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

  10. monitoring Aug 03, 2024, 11:18 PM UTC

    We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

  11. monitoring Aug 03, 2024, 11:31 PM UTC

    We're continuing to monitor as services recover and are validating that all affected services have returned to normal operation.

  12. resolved Aug 03, 2024, 11:44 PM UTC

    Between 18:37 UTC and 22:27 UTC on August 3rd, 2024, customers in the US and EU region may have encountered errors when attempting to log in to the New Relic platform. We investigated and resolved an issue with the login service and impacted services have returned to normal operations.