New Relic incident

Intermittent API and UI Irregularities - US and EU Region

Notice Resolved View vendor source →

New Relic experienced a notice incident on September 27, 2024 affecting Alerts : US and Alerts : Europe and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2024, 12:32 AM UTC
Resolved
Sep 27, 2024, 02:20 AM UTC
Duration
1h 47m
Detected by Pingoru
Sep 27, 2024, 12:32 AM UTC

Affected components

Alerts : USAlerts : EuropeAPM : USAPM : EuropeAuto-Telemetry with Pixie : USAuto-Telemetry with Pixie : EuropeAWS Lambda Integration : USAWS Lambda Integration : EuropeBrowser : USBrowser : Europe

Update timeline

  1. investigating Sep 26, 2024, 07:40 PM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating Sep 26, 2024, 08:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 26, 2024, 08:50 PM UTC

    Some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

  4. investigating Sep 26, 2024, 09:57 PM UTC

    We are continuing to investigate an issue where some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

  5. investigating Sep 26, 2024, 11:07 PM UTC

    We are continuing to investigate an issue where some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

  6. investigating Sep 27, 2024, 12:32 AM UTC

    We are starting to see signs of recovery and teams are continuing to monitor. Some customers in the US and EU region may have experienced intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time.

  7. resolved Sep 27, 2024, 02:20 AM UTC

    Between 18:54 UTC on September 26th and 00:14 UTC on September 27th , some customers in the US and EU region using may have experienced intermittent API errors and irregularities rendering the New Relic UI. We resolved this issue and services have returned to normal operations. Data ingest and alert notifications were not impacted.