New Relic incident
Intermittent API and UI Irregularities - US and EU Region
New Relic experienced a minor incident on September 27, 2024 affecting APM : US and APM Agent : US and 1 more component, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2024, 06:13 AM UTC
Some customers in the US region may be experiencing login Irregularities in the US region
- investigating Sep 27, 2024, 06:29 AM UTC
We are continuing to investigate this issue.
- investigating Sep 27, 2024, 06:44 AM UTC
Some customers in the US region may have experienced intermittent Login issues to create support cases and irregularities in the New Relic UI, Mobile, Synthetics Monitors and alerts notifications
- investigating Sep 27, 2024, 07:22 AM UTC
We are investigating intermittent connectivity issues between some New Relic services. Customers in the US and EU regions may be experiencing intermittent issues rendering the New Relic UI and connecting to various APIs. Customers in the US region may be experiencing intermittent latency for data processing for some data types, resulting in delayed or false alert notifications.
- investigating Sep 27, 2024, 07:25 AM UTC
We are continuing to investigate this issue.
- investigating Sep 27, 2024, 07:56 AM UTC
We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services.
- investigating Sep 27, 2024, 08:33 AM UTC
We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services. We will provide our next update at 16:00 UTC or upon significant change.
- resolved Sep 27, 2024, 10:24 AM UTC
We have confirmed an interruption for one of our cloud providers resulting in intermittent network connectivity issues for various New Relic services. The issue has been resolved.