New Relic incident

Data Processing and Alerts Delays in EU Region

Minor Resolved View vendor source →

New Relic experienced a minor incident on November 1, 2024 affecting APM : Europe and Browser : Europe and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2024, 01:09 AM UTC
Resolved
Nov 01, 2024, 03:11 AM UTC
Duration
2h 2m
Detected by Pingoru
Nov 01, 2024, 01:09 AM UTC

Affected components

APM : EuropeBrowser : EuropeInfrastructure : EuropeLogs : EuropeMobile : EuropeDashboards : EuropeNRQL : EuropeServerless : EuropeSynthetics : Europe

Update timeline

  1. investigating Nov 01, 2024, 01:09 AM UTC

    Some customers in the EU region may be experiencing data visibility irregularities and delayed alert notifications for affected data. We are investigating this interruption and have escalated to our cloud provider.

  2. investigating Nov 01, 2024, 01:41 AM UTC

    We are continuing to investigate this interruption with our cloud provider.

  3. identified Nov 01, 2024, 02:09 AM UTC

    Our cloud provider has confirmed an interruption and is working to resolve the issue impacting New Relic services.

  4. monitoring Nov 01, 2024, 02:34 AM UTC

    We are seeing signs of recovery and will continue to monitor affected services.

  5. resolved Nov 01, 2024, 03:11 AM UTC

    Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data. The interruption with our cloud provider has been resolved and affected services have returned to normal operations.