New Relic incident
Delayed alert notifications for the EU region
New Relic experienced a minor incident on December 5, 2024 affecting APM : Europe and Browser : Europe and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2024, 11:20 PM UTC
Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time.
- investigating Dec 05, 2024, 11:25 PM UTC
Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time. We are continuing to investigate this issue.
- investigating Dec 06, 2024, 12:23 AM UTC
We are continuing to investigate an issue where some customers in the EU region may experience delayed alert notifications. Data ingest is not impacted at this time.
- identified Dec 06, 2024, 01:35 AM UTC
The issue has been identified and a fix is being implemented. Some customers in the EU region may experience delayed or missing alert notifications. Data ingest is not impacted at this time.
- resolved Dec 06, 2024, 02:19 AM UTC
Between 22:51 UTC on Wednesday, December 5th and 02:16 UTC on December 6th, some customers in the EU region may have experienced delayed or missing alert notifications. Data processing for affected data may have been impacted. We have investigated and resolved this service interruption and impacted services have returned to normal operations.