New Relic experienced a major incident on December 18, 2024, lasting 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 18, 2024, 09:18 AM UTC
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
- investigating Dec 18, 2024, 09:24 AM UTC
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
- investigating Dec 18, 2024, 09:34 AM UTC
Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time. If you would like to create a support case linked to this issue please send an email to [email protected] and a support case will be created for you.
- resolved Dec 18, 2024, 09:47 AM UTC
Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI. We have investigated and resolved this service interruption and impacted services have returned to normal operations.