New Relic incident

Android Mobile Application Issues - US and EU Region

Minor Resolved View vendor source →

New Relic experienced a minor incident on March 5, 2025 affecting Mobile : US and Mobile : Europe, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 08:02 AM UTC
Resolved
Mar 05, 2025, 08:02 AM UTC
Duration
—
Detected by Pingoru
Mar 05, 2025, 08:02 AM UTC

Affected components

Mobile : USMobile : Europe

Update timeline

  1. investigating Mar 05, 2025, 07:40 AM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating Mar 05, 2025, 07:43 AM UTC

    New users are unable to login to Android application for the first time.

  3. identified Mar 05, 2025, 07:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 05, 2025, 07:50 AM UTC

    A fix has been implemented and monitoring the results.

  5. monitoring Mar 05, 2025, 07:52 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 05, 2025, 08:02 AM UTC

    Between 06:09 UTC and 07:43 UTC on March 5th 2025, some customers in the US and EU region may have experienced difficulties using the New Relic android application. We have investigated and resolved this service interruption and impacted services have returned to normal operations.