New Relic incident

UI Irregularities and Alert Degradation in US Region

Minor Resolved View vendor source →

New Relic experienced a minor incident on April 16, 2025 affecting APM : US and Alerts : US and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 02:58 PM UTC
Resolved
Apr 16, 2025, 04:51 PM UTC
Duration
1h 52m
Detected by Pingoru
Apr 16, 2025, 02:58 PM UTC

Affected components

APM : USAlerts : USAPM : USInfrastructure : USDashboards : USInfrastructure : USInfrastructure Integrations : US

Update timeline

  1. investigating Apr 16, 2025, 01:46 PM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. identified Apr 16, 2025, 01:53 PM UTC

    We have identified the issue and are working on a fix for the issue.

  3. identified Apr 16, 2025, 02:43 PM UTC

    Starting at around 13:00 UTC on the 16/04/2025, a subset of customers may be experiencing missed alerts and delayed data affecting dashboards, UI's and API queries. The primary issue triggering the incident has been identified and is in the process of being remediated.

  4. identified Apr 16, 2025, 02:58 PM UTC

    Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are seeing recovery of some impacted services and are continuing to monitor.

  5. investigating Apr 16, 2025, 04:13 PM UTC

    Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

  6. monitoring Apr 16, 2025, 04:14 PM UTC

    Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

  7. resolved Apr 16, 2025, 04:51 PM UTC

    Between 12:52 UTC and 15:28 UTC on April 16th, 2025, some customers in the US may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false positive alert notifications for related data. We have resolved this interruption and impacted services have returned to normal operations.