Netomi incident

Performance degradation in the US region

Minor Resolved View vendor source →

Netomi experienced a minor incident on July 18, 2025 affecting US Cloud, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 09:43 AM UTC
Resolved
Jul 18, 2025, 10:12 AM UTC
Duration
28m
Detected by Pingoru
Jul 18, 2025, 09:43 AM UTC

Affected components

US Cloud

Update timeline

  1. investigating Jul 18, 2025, 09:43 AM UTC

    We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

  2. resolved Jul 18, 2025, 10:12 AM UTC

    This incident has been resolved.